What is hotel maintenance?
hotel maintenance Don’t hesitate to contact us any time our expert consultancy is always available 24/7.
If you want to make sure guests are happy enough to come back
and write rave reviews about your establishment on Yelp,
keeping your hotel maintenance assets in top condition is essential.
hotel maintenance is similar to building maintenance.
Both involve taking care of the same basic assets: HVAC, electrical systems, and plumbing systems.
The quality of hotel mattresses, elevators, swimming pools,
and gym equipment can easily make or break guest experiences.
Why is hotel maintenance important in a hotel?
Maintaining customer satisfaction is key to success as a Hotel Maintenance franchise.
Guests will complain if something isn’t working—yours, their friends,
and strangers on the Internet. As stated by a company,
it takes approximately 40 positive customer experiences to undo the damage of one bad review.
The main factors that increase customer satisfaction are room quality (24%) and hotel maintenance facilities (19%).
hotel maintenance teams must conduct proactive inspections to ensure that facility equipment is safe and always operating at its best.
Routine maintenance easily avoids this situation.
Hotel Maintenance, In addition, maintenance helps Hotel Maintenance:
Avoid stops and make sure rooms are available.
Enhance the safety of guests and employees.
Reduce operational costs.
Increase the shelf life of assets.
From a management perspective, achieving annual revenue targets hinges on preventing downtime during high seasons.
For example, say a Hotel Maintenance charges $150 per room
and needs to close 10 rooms for two nights for reactive maintenance – that adds up to $3,000 in lost revenue.
The solution is a structured Preventive Maintenance (PM) software
and Computerized Maintenance Management System (CMMS) to assign frequent PM, and managers,
manage the asset history, and enhance team communication so critical repairs don’t fall through the cracks.
What companies use hotel maintenance?
Hotel Maintenance: From large to small, all Hotel Maintenance need regular maintenance,
and their success depends greatly on the condition of their rooms, common areas, and equipment.
Serviced apartments: Serviced apartments require less maintenance than other facilities,
but they still require regular maintenance.
Timeshare Rentals: Timeshares, in which you buy a residence for a period of time,
come with their own costs and maintenance needs.
hotel maintenance Types of hotel maintenance workers
In Hotel Maintenance, there are generally three main types of maintenance workers,
who work together to maintain the assets of the hotel:
Maintenance Technicians: Maintenance technicians
are responsible for maintaining the hotel maintenance assets that they inspect and maintain.
Maintenance Managers: Maintenance managers organize the work of
the maintenance team and ensure that it has the necessary resources.
Maintenance Engineers: Hotels with a higher maintenance need may also hire Hotel Maintenance Engineers to oversee and improve
the work of the maintenance team and work closely with the hotel maintenance managers.
Hotel maintenance needs are diverse.
This means that maintenance personnel must have extensive experience
and be able to quickly adapt to new challenges and find solutions to all kinds of problems.
Assets and systems that require maintenance
Every hotel maintenance or motel has a number of different systems and types of equipment that maintenance workers must maintain:
- Heating, ventilation, and air conditioning.
- Plumbing.
- Electricity and lighting.
- Room Furniture.
- phone lines.
- Protection.
- cable TV.
- Cooling.
- Kitchen and dining area.
- Elevators and escalators.
- Water sprinklers and fire extinguishers.
All equipment and systems must be maintained in excellent working order at all times.
Examples of hotel maintenance tasks
Here are the daily tasks accomplished by maintenance workers:
HVAC system servicing and HVAC units
Determine optimal temperature levels in common areas
Check electrical systems
Fix plumbing-related issues, such as leaks and faulty faucets
Rotate and maintain locks
Ensure that lighting systems are in good working order
Service elevators
Ensure that walls, furniture, and floors are in perfect condition
As you can see, hotel maintenance staff duties are varied and require careful planning.
1. ways to simplify hotel maintenance
So, how do you maintain hotel maintenance? A first-class hotel maintenance program has a few key components. Let’s discuss each of them.
If your approach to maintenance is completely reactive, you are endangering your maintenance reputation and the safety of your guests and staff.
A proactive maintenance program helps keep guests happy. In addition, maintenance costs will be lower and more predictable.
2. Use Hotel Maintenance software, The best way to ensure work is completed on time is to automate
a portion of your maintenance scheduling and workflow.
3. However, if maintenance personnel is trained to fix most problems,
you need not rely on contractors, who may or may not be available when needed.
Educate your employees—everyone, not just the maintenance team—on the importance of preventive maintenance.
Ask them to immediately point out any issues they see, so that you can schedule maintenance before your guests complain.
4. Create Standard Operating Procedures (SOPs)
Develop Standard Operating Procedures (SOPs) that your employees can rely on,
whenever they need to service an asset. Make your SOPs easy to consult,
and use easy-to-follow checklists and templates.
Standard operating procedures and checklists help you and your team stay organized and accountable.
5. Use an inventory management system Consider managing your inventory with the help of CMMS so that you
can receive automatic notifications when you need to order anything.
Moreover, it is also important to know where your inventory is if you have a few storage rooms
so that the maintenance staff can quickly find what they need.
6. Know your numbers
To maintain your maintenance well, you need to keep track of your numbers and analyze their progress.
The key performance indicators (KPIs) are:
- Asset downtime and availability
- Asset condition (on a scale)
- Reaction to preventive maintenance ratio
- maintenance costs
- Work order resolution times
- Number of customer complaints related to maintenance
his way, you can identify important issues, and general trends, and improve over time.
Hotel maintenance training and certification programs
Certification is important if you are looking to advance your career as a hotel maintenance professional.
Certification is usually available after a few years of experience has been gained and can be obtained before you begin.
Two of the most widely recognized hotel maintenance certifications are:
The Certified Maintenance Employee (CME) program of the American Hotel maintenance and Lodging Education Institute (AHLEI)
is intended for hotel maintenance personnel. An online training program is available.
The National Society of Hotel maintenance and Lodging Engineers (NAHLE) Certified Chief Engineer (CCE) program is for hotel maintenance workers and engineers.
Instructions: Hotel maintenance
Who is responsible for managing the facilities in the hotel maintenance?
The Hotel Maintenance Technician is responsible for maintaining all equipment in perfect condition.
Larger Hotel Maintenance will have dedicated maintenance teams or departments and a manager.
Maintenance managers are responsible for planning and scheduling maintenance tasks
and need to ensure that their team has the resources to carry out maintenance work on time.
In some cases, Hotel Maintenance hire contractors to perform specific maintenance tasks.
This is done either when the tasks are particularly complex,
or when they do not have enough staff to handle the work, for example in emergency situations.
What is preventive maintenance in a Hotel Maintenance?
Preventive maintenance is essential for Hotel Maintenance to ensure that all equipment is in good condition at all times,
preventing guest complaints, ensuring safety, and reducing asset downtime.
If you rely exclusively on reactive maintenance (i.e. fixing things after they break),
your team may be overworked after the most pressing issues.
It also means that less urgent tasks fall through the cracks and isn’t taken care of – which can lead to more problems down the road.
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