DEWA bill payment Comprehensive guide to Dubai Electricity and Water Authority
DEWA bill payment Don’t hesitate to contact us any time our expert consultancy is always available
Whether you are a new resident arriving in Dubai and establishing a new place for yourself or moving to a new home in the emirate,
electricity and water connections are usually some of the most important things to take care of on a priority basis.
In Dubai, these connections are facilitated by the Dubai Electricity and Water Authority, DEWA bill payment.
In this detailed DEWA bill payment guide, we provide you with all the necessary information about the company and its services,
DEWA bill payment details, and how you can set up (or cancel) your connection.
About Dubai Electricity and Water Authority (DEWA bill payment)
For those new to the emirate, DEWA means DEWA bill payment.
The company was established on the 1st of January 1992 by His Highness
Sheikh Maktoum bin Rashid Al Maktoum to merge the Electricity and Water Departments,
which were operating separately before. Today, DEWA bill payment ranks as one of the best service providers in the world.
DEWA bill payment provides its services to individual consumers and large companies.
For individual users, DEWA bill payment provides the following services:
Activate electricity/water (transfer in)
Disable electricity/water (exit)
Electricity/Water Transfer (Transfer To)
Bill payments and inquiries
In addition, DEWA bill payment provides services to promote the use of renewable resources including solar energy.
Dubai sun
This is an initiative by DEWA bill payment to promote the use of solar energy in Dubai and lead the transition toward the use of clean and renewable energy sources.
Implementing Executive Council Registration No. 46 of 2014, Shams Dubai seeks to make the emirate one of the smartest cities in the world,
according to the vision of His Highness Sheikh Mohammed Al Maktoum,
Under the program, property owners can connect their photovoltaic systems to DEWA’s grid,
which, among other things, leads to lower utility costs. Moreover, surplus electricity is re-exported to the grid.
If you are keen to explore this opportunity, then take a look at our step-by-step guide on how to use solar panels in your home in Dubai.
Solar installation requires a lengthy process which can be briefly defined as follows:
Stage 1: Obtaining a No Objection Certificate (NOC)
The second stage: obtaining approval for the design
The third stage: the examination and delivery
Stage 4: Generation
You will assign contractors who apply for a NOC directly on the electricity company website using the contractor login details.
The builder or contractor must provide the trade license, and there is no service fee to apply.
You will have to pay a one-time connection fee of AED 1,500 when you use solar energy with DEWA bill payment.
Of course, there are other costs and complications involved in the process.
Electric Vehicle Charging Stations (Green EV Charger)
In line with its green initiatives, DEWA bill payment also offers electric vehicle charging services.
As of October 2018, it has installed 200 EV Green Charger stations across the emirate to
encourage the use of environmentally friendly and sustainable transportation and to reduce carbon emissions.
You can obtain, replace, or cancel your Green Charger Card for Electric Vehicles directly from the website on the “EV Charger Card Services” page.
Note that non-commercial electric vehicle owners can get charging services for free from any electric vehicle station until January 31, 2021.
Of course, you need to register your vehicle before getting the free service as well.
Dubai Electricity and Water Authority customer service
DEWA’s Customer Happiness Centers are conveniently located across the emirate where highly trained staff assist customers in resolving their problems and inquiries.
DEWA bill payment Academy
The company also has a vocational academy to train Emirati students.
The Academy seeks to localize DEWA bill payment jobs for beginners in all its departments.
The Academy works in collaboration with the UK Business and Technology Education Council (BTEC).
After academic and field training in areas such as production, transportation, and energy distribution,
graduates will receive their certificates from BTEC. The “Students” section of DEWA’s website allows you to submit
and register for scholarship applications. One can also apply for an internship in the company.
DEWA bill payment Buildings
The Water and Electricity Authority also provides services to builders by issuing no-objection certificates.
It is also responsible for providing water and energy for construction projects.
Builders can apply for new connections online using their DEWA bill payment login credentials on the “Get Electricity Connections” page in the “Builder” section of the DEWA website.
Similarly, NOCs can also be obtained through an online process without any application fee.
How to get a connection to Dubai Electricity and Water Authority
It is easy to establish a connection. All you have to do is fill out the application form,
submit the required documents, and pay the security deposit along with the DEWA bill payment connection fee.
Application form and documents
You can complete the documents process online or at the nearest DEWA bill payment center
Required Documents
Relocation documents include:
Title deeds
Copies of passports for both the tenant and the landlord
lease
Along with these documents, a letter of authorization may also be required if the applicant is away from the country.
To obtain an application form titled “Activation of Electricity and Water Service for Resident Customers”,
simply visit the official website (dewa.gov.ae) and go to the page titled “Forms and Documents”.
participation in
e-mail*
Participate
Important terms are explained
Two important terms require some clarification.
What is the building number of Dubai Electricity and Water Authority?
The building number can usually be found at the entrance gate of the property where you are looking to rent.
What is Ejari?
My rent is different from the building number. Once you have chosen an apartment or villa in Dubai,
you will have to register the lease contract online from the Land Department. This is known as Ejari and signing up through this process is simple.
You only need details such as the terms of the agreement and the name of the rental company.
Once these details are entered, the online Ejari system will assign you a unique bar code that will remain valid for the duration of the contract.
Fee included
Regardless of the property, you are required to pay a DEWA bill paymentactivation fee of AED 110 (for small meters),
which is non-refundable. For apartments, the security deposit is AED 2,000, while it is AED 4,000 for villas.
In addition, there will also be an additional knowledge and innovation fee to be paid.
How do I pay DEWA fees/bills?
There are several ways you can pay setup fees in addition to regular payments:
Dubai Electricity and Water Authority website or application
You can make an electronic payment to DEWA bill payment directly on the website.
The company’s multilingual app is also optimized for iOS, Blackberry OS, Windows, and Android and offers an easy-to-use payment method.
Your credit card or online banking service